Shipping Policy

Company Information

Energy Hills HealthCare Pvt. Ltd.

Registered Office

3/502A, Mettupalayam Road,
Annur, Tamil Nadu – 641653, India
CIN:  U85110TZ2021PTC037310
GSTIN: 33AAGCE7034B1Z5
Email: ehoffice777@gmail.com
Phone: +91 96550 10196
Business Hours: Monday to Saturday | 9:00 AM – 6:00 PM (IST)

Order Processing

• Orders are processed after successful payment confirmation.

• Most orders are processed within 1–2 business days.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During promotional campaigns, product launches, or festive seasons, order processing may take slightly longer.

Once your order has been dispatched, you will receive shipment confirmation and tracking details via email or SMS.

Shipping Destinations

Within India

Energy Hills delivers to most serviceable locations across India through trusted logistics partners.

International Shipping

We also ship to selected international destinations, subject to product availability, local import regulations, and courier serviceability.
Certain products may not be available for shipment to specific countries due to legal or regulatory restrictions. Energy Hills reserves the right to cancel orders that cannot be fulfilled.

Estimated Delivery Time

Delivery timelines are estimates and may vary depending on the destination and external factors.

India

Metro Cities: 2–5 Business Days
Other Cities & Towns: 3–7 Business Days
Remote Locations: 5–10 Business Days

International Orders

Estimated delivery time:

7–21 Business Days

International delivery times may vary depending on:

• Destination country

• Customs clearance

• Local courier services

• Government regulations

• Public holidays

Delivery dates are estimates only and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Energy Hills may offer:

• Free shipping promotions

• Flat-rate shipping

• Country or region-specific shipping charges

Shipping charges are subject to change without prior notice.
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Customs Duties & Import Taxes

International shipments may be subject to:

• Customs Duties

• Import Taxes

• VAT

• Brokerage Charges

• Inspection Fees

• Other Government Levies

These charges are imposed by the destination country’s customs authorities and are not included in the product price or shipping charges unless specifically stated.

Customers are solely responsible for paying all applicable customs duties, taxes, and import-related charges.

Energy Hills has no control over these charges and cannot estimate their amount.

Order Tracking

After dispatch, tracking details will be shared via email and/or SMS. Customers can track their shipments through the respective courier partner website.
If you do not receive tracking information within 48 hours after placing your order, please contact our customer support team.

Delayed Deliveries

Although we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Customs inspections

• Transportation disruptions

• Government restrictions

• High shipment volumes

• Force majeure events

Energy Hills shall not be responsible for delays caused by courier partners, customs authorities, or circumstances beyond our reasonable control.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.
Energy Hills shall not be responsible for delays, failed deliveries, or additional charges resulting from:

• Incorrect shipping address

• Incorrect postal code

• Incorrect contact details

• Incomplete delivery information

If an order is returned due to incorrect information provided by the customer, additional shipping charges may apply for re-dispatch.

Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with upon delivery:

• Refuse delivery where possible.

• Take clear photographs of the package.

• Contact our Customer Support team within 24 hours of delivery.

Claims reported after this period may not be eligible for replacement or refund.

Partial Shipments

Where necessary, products within the same order may be shipped separately due to stock availability or logistics requirements.
Customers will receive separate shipment notifications and tracking details where applicable.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.
If delivery cannot be completed due to customer unavailability or incorrect delivery information, the shipment may be returned to Energy Hills.
Additional shipping charges may apply if re-delivery is requested.

International Shipping Restrictions

Customers are responsible for ensuring that the products ordered are permitted under the laws of the destination country.
Energy Hills shall not be responsible for:

• Customs seizures

• Import restrictions

• Regulatory non-compliance

• Refused entry by customs authorities

Orders refused or destroyed by customs due to local regulations may not be eligible for a refund.

Force Majeure

Energy Hills shall not be liable for any delay or failure in delivery resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Earthquakes

• Pandemics

• War

• Government actions

• Customs delays

• Transportation disruptions

• Power failures

• Internet outages

Changes to this Shipping Policy

Energy Hills reserves the right to modify or update this Shipping Policy at any time.
Any changes will become effective immediately upon publication on this page.

Contact Us

For any shipping-related questions or assistance, please contact us.

Energy Hills HealthCare Pvt. Ltd.

Email: ehoffice777@gmail.com
Phone: +91 96550 10196
Business Hours: Monday to Saturday | 9:00 AM – 6:00 PM (IST)

We are committed to providing timely assistance with order tracking, domestic and international shipping enquiries, and delivery-related support.